Care Management

Simply put, care management changes lives. Just having someone who is there to help and guide you through your healthcare challenges can make a world of difference.

What is a care manager?

A care manager is a dedicated healthcare professional who is here to help you manage your care. They support, guide, and connect you with the services and extra care that you need to help you thrive. Here are some of the ways a care manager can help:

  • Finding doctors/specialists and setting up appointments
  • Coordinating the medical care you receive from different providers
  • Helping you understand your prescription drugs
  • Helping with food services
  • Helping with transportation
  • Finding you safe and secure housing
  • Housing assistance and social services

Our Titanium care managers are a very special group of people. They build a strong rapport with their assigned members and will go the distance to get you the help and care you need.

Care Coordinators for Titanium Healthcare

Our Medi-Cal Programs

Titanium Healthcare has been selected as a provider of Medi-Cal services through the DHCS (Department of Health Care Services). These free services are in addition to your regular Medi-Cal health plan benefits and are available to those with complex health and social needs.

Enhanced Care Management Program

The Enhanced Care Management (ECM) program is a statewide benefit that helps Medi-Cal recipients get more coordinated and person-centered care. Members enrolled in ECM receive care management services and benefits at no extra cost. If you’re part of the ECM program, you will have access to your own Titanium Lead Care Manager who will help you coordinate your health and health-related care and services. You can meet with them in person at your location and talk to them regularly over the phone.
Download ECM Fact Sheet

How can I join?

Medi-Cal plans will contact members who qualify for the program. You can also ask your doctor or clinic about the program. You will stay enrolled in your Medi-Cal Managed Care Plan and continue to see the same doctors, but also gain an added layer of support. If you’d like to learn more or find out if you qualify, please call our helpline: (310) 280-5203 or visit DHCS.

Community Supports Program

The Community Supports program (CS) provides free coordinated care services for those with complex health and social needs. The Titanium CS team can help you secure and maintain stable housing, help you access medically tailored meals, connect you to food sources, and a variety of other services such as sobering centers, nursing facility transitions, and even asthma remediation. Our team of Housing Navigators work face-to-face with you helping you get the care and support you need to thrive!
Download CS Fact Sheet

How can I join?

CS services are available to eligible Medi-Cal members regardless of whether you qualify for ECM services. Please call us for more information: (562) 459-3943 and learn how we can help and support you.

Washington Health Home Program

We also provide care management services to Washington State through their Health Home Program. For more information, or to see if you qualify, please call our helpline: 310-280-5203 or visit WA Health Home.

For Hospitals, Health Plans and IPA’s

What is the California Advancing and Innovating Medi-Cal (CalAIM) initiative and what does this mean for patients?

Learn about the CalAIM initiative and watch our video.

From homeless shelter to college

When Lead Care Manager, Amy, met ECM member, Dave*, he was homeless, living in a shelter and had no plan for his future. He was also in poor health and every day was a struggle. Amy set him up with a number of programs that helped him rebuild his life and connect with his family and faith. Dave now has his own apartment, sees his PCP regularly and is working towards his college degree. We’ve got your back Dave.

Life is now in focus

Mrs. Johnson* was in need of some new eyeglasses but could not afford a pair from Medi-Cal and, in any case, could not wait weeks for them to arrive. Titanium Lead Care Manager, Isabel, was able to help Mrs. Johnson apply for a program called New Eyes. After securing measurements and a prescription, Isabel was able to submit an application and her new glasses arrived quickly.

“I’m seeing a whole new world!”
– Mrs J.

 

View More Success Stories >

 

*Members’ names and photos have been changed to protect their privacy.

Meet some of our Lead Care Managers

Titanium Lead Care Managers, Kristi Alarcon and Mark Pacleb talk about the California Enhanced Care Management Program, the sort of patients that they help on a daily basis, and also share some of their favorite success stories.

Kristi Alarcon
Lead Care Manager

Mark. Pacleb
Lead Care Manager

From homeless shelter to college

When Lead Care Manager, Amy, met ECM member, Dave*, he was homeless, living in a shelter and had no plan for his future. He was also in poor health and every day was a struggle. Amy set him up with a number of programs that helped him rebuild his life and connect with his family and faith. Dave now has his own apartment, sees his PCP regularly and is working towards his college degree. We’ve got your back Dave.

Life is now in focus

Mrs. Johnson* was in need of some new eyeglasses but could not afford a pair from Medi-Cal and, in any case, could not wait weeks for them to arrive. Titanium Lead Care Manager, Isabel, was able to help Mrs. Johnson apply for a program called New Eyes. After securing measurements and a prescription, Isabel was able to submit an application and her new glasses arrived quickly. “I’m seeing a whole new world!”– Mrs J.

 

View More Success Stories >

 

*Members’ names and photos have been changed to protect their privacy.

Meet some of our Lead Care Managers

Titanium Lead Care Managers, Kristi Alarcon and Mark Pacleb talk about the California Enhanced Care Management Program, the sort of patients that they help on a daily basis, and also share some of their favorite success stories.

Kristi Alarcon
Lead Care Manager

Mark Pacleb
Lead Care Manager

Even if you don’t qualify for free care management services under CalAIM, you can still get help. Some of our patients will qualify for care management with their Medicare plans. Call your local Titanium clinic for more details.

For Hospitals, Health Plans and IPA’s

The California Advancing and Innovating Medi-Cal (CalAIM) initiative is a statewide commitment to:
  • Identify and manage comprehensive needs for Medi-Cal members through ‘whole person care’ approaches and social drivers of health
  • Improve quality outcomes, reduce health disparities, and transform the delivery system through value based initiatives, modernization, and payment reform
  • Make Medi-Cal a more consistent and seamless system for enrollees to navigate by reducing complexity and increasing flexibility.

Titanium Healthcare participates in two main CalAIM programs:
1) The Enhanced Care Management (ECM) program
The ECM program focuses on the Social Determinants Of Health (SoDOH)

2) Community Supports (CS) Program
The CS program focuses on the homelessness and housing needs for the homeless population.

How can hospitals and IPAs get involved?

When hospitals and IPAs become a partner with Titanium Healthcare they can benefit from the CalAIM initiatives in many ways, including, but not limited to:

1) Providing long-term housing options for the homeless patients

2) Addressing social issues for high utilizers like food insecurity issues

3) Reducing occupied hospital beds “ED and Inpatient” with homeless members awaiting safe discharge

4) Reducing occupied hospital beds “ED and Inpatient” with SMI members awaiting transfer

The ECM and CS programs are a long-term solution, so it is very beneficial for the members and the healthcare systems like hospitals and IPAs to partner with ECM providers like Titanium.

For more information, please contact Marc Wirtz, Chief Operating Officer at: (909) 912-4382 or email: Marc.Wirtz@tihealthcare.com

Watch our video to learn about the ECM program:

Locations

Garden Grove
Tel: (714) 897-1071 | Fax: (714) 373-4696

Lakewood
Tel: (562) 925-7401 | Fax: (310) 554-4045

Downey
Tel: (562) 928-9700 | Fax: (562) 928 8300

Care Management

ECM California Helpline
Tel: (310) 280-5203

Washington Health Homes
Tel: (206) 926-3890

Titanium Healthcare Logo White

12566 Valley View Street
Garden Grove, CA 92845
Tel: (714) 897-1071

© Titanium Healthcare® Inc. | All Rights Reserved.

© Titanium Healthcare® Inc. | All Rights Reserved.