Success stories

Our Titanium team build a strong rapport with members and go the distance to get them the help and care they need. Here’s a small selection of some of our many success stories.

Care Coordinators for Titanium Healthcare

2024

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Situation: My 41 year-old member is facing the imminent risk of homelessness and reached out for assistance. She explained that her housing contract had expired on 12/31/2023 but had received a 30-day extension, adding urgency to her situation.

Situation: My 6 year-old member’s mother told me she has been having behavioral problems at school. She needs more time to complete assignments and is disruptive during class which affects other students. The school hasn’t done much to address the behavior, and the mother is seeking assistance with their behavioral health.

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Title image for February Success Stories

Situation: My 49-year-old member is frequently going to the emergency room and was not able to check her blood pressure at home due to an arm cuff being broken. She states she has asked her PCP for a new one which would not give her.

Situation: My 8-year-old member’s mother asked me if I could assist her in obtaining a nebulizer for her daughter, stating that she suffers from Asthma attacks once or twice per week.

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Image that reads March Success Stories for Titanium Healthcare

Situation: During an in-person visit my 60-year-old member informed me that she has been having a difficult time getting a refill for her medication Phenobarbital. She had tried calling her Neurologist’s office and had been unsuccessful. She stated her pharmacy was unable to get in contact with them. I called the Neurologist’s office but was also unsuccessful.

Situation: My 5-year-old member was newly assigned this past week; his mother stated that she had a court appointment and was unable to talk until later that afternoon. When I tried to reach out to her, she was not answering, and it appeared as if she had blocked me. I started to feel nervous as I also noticed on member’s MIF that they are close to experiencing homelessness.
I was not sure how else I could reach them.

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Situation:

My 27-year-old member was reassigned to me in February with very high needs. He had expired authorizations for both rhinology and voice therapy and was needing to see providers ASAP due to extreme pain and discomfort. His CalFresh and general relief were both discontinued before being reassigned to me. He was stressed out and in a lot of pain which caused him to be impatient with me.

Situation: My 64-year-old member has been in and out of the hospital due to high blood sugar, poor circulation in lower extremities, and open wounds. He was recommended to be discharged to a Skilled Nursing Facility following hospitalization but he refused.

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2023

Situation: My member began drinking and smoking over a decade ago, but thought he would “never go back” after being hospitalized and nearly dying two years ago.

Situation: My member is 53 years old and has been having a very difficult time with walking and generally feeling weak. She was authorized to have a wheelchair but wished to continue working on walking and not needing her husband to push her around. 

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or download the pdf

 

September Success Story Title

Situation: My member is a 32-year-old woman with a history of trauma and depression and she needed help finding an EMDR therapist covered by her insurance. EMDR (Eye Movement Desensitization and Reprocessing) is a therapy involving eye movement to address trauma.

Situation: My 61-year-old member has been actively striving to better manage his A1C levels. We’ve been working together alongside his care team, with a goal of adopting healthier eating habits and integrating more physical activity into his daily routine.

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Situation: My member is a 55-year-old female who is under the care of her mother due to her suffering cardiac arrest and she is no longer able to care for herself. Her mother was interested in getting her enrolled into a program that can assist with her behavioral challenges and memory. I was able to connect her with the Los Angeles department of mental health who submitted a referral to Didi Hirsch Mental Health Services.

Situation: My member is 49 years old and at first was hesitant to reach out to me and ask for ECM services, however after continuing to receive services and establishing rapport with me she was able to feel comfortable enough to ask me to attend her first appointment with their new oncologist.

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Situation: My member is 36 and needed baby supplies since she had recently given birth and was unprepared for the baby. I searched for organizations that could supply her with baby supplies like a crib and found one after calling around.

Situation: My member is 60-years-old, speaks Spanish, and is currently residing in an RV neighborhood in San Ysidro CA. He doesn’t speak or understand English very well and has trouble filling out applications. He told me he recently received an application for financial assistance from social services, but hasn’t filled it out because he doesn’t understand the questions.

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or download the pdf

 

September Success Story Title

Situation: My member is a 30-year-old male who is homeless and has a hard time keeping track of his medical information. While completing a comprehensive assessment with him, he did not know who his PCP was and had not seen a doctor in a long time

Situation: When I first started working with my 62-year old member, he stated that he had been addicted to opiates for the last 7 years. He reported that it started with depression over the death of his wife, turned into alcoholism, and escalated slowly over time. At the time he reported; “I know what I need to do in order to get off of them, and I know that it’ll help in healing everything. I just need to actually do it.”

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or download the pdf

 

Image for October Success Stories

Situation: My 37-year-old member has been struggling with making ends meet, expressing that she was being evicted from her home. I had previously helped her get assistance from a program that helps people with furniture and appliances for their home. She told me that the landlord had given her 30 days to move out with her daughter, so I worked double time to try and find some resources to help her with paying her past due rent and keeping her in her home.

Situation: My 33-year-old member informed that his poor health management was due to a lack of education and expressed a desire to improve. He has behavioral issues; he feels anxious and sometimes depressive. He also felt that his health was out of control, having had pancreatitis attacks in the past.

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Situation: My member is 43-years old. I assisted my member in contacting her PCP for mental health services as she recently lost her mother.

Situation: My member is a 62-year-old female who reports bipolar disorder, major depression disorder, and arthritis. She informed me that she wanted to improve her health by losing weight through incorporating physical activity and eating a cleaner diet. She continued to be dedicated to her health by incorporating daily exercise, by taking her dog on more frequent walks as well as cutting out unhealthy foods.

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or download the pdf

 

September Success Story Title

Situation: My 37-year-old member who struggles with mental illness contacted me to ask for assistance because he lost his insurance card. He did not want to create an online portal with LA Care so I called on his behalf.

Situation: My member is 57-years old. When we met, the first thing he said was “I blew up my whole life.” He described how he “fell off the wagon” after 2 years of sobriety, lost the money he saved to move out of his family home, and was not even sure if he had completed the paperwork necessary to start higher education later in the month. He felt all the progress he made in the last few years was gone. He was starting over, and while he knew what he needed to do, he was too depressed and overwhelmed to do anything.

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or download the pdf

 

Even if you don’t qualify for free care coordination services under CalAIM, you can still get help. Some of our patients will qualify for care coordination with their Medicare plans. Call your local Titanium clinic for more details.

* Members’ names and photos have been changed to protect their privacy.

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Titanium Healthcare Inc./Sterling Hospitalist Medical Group.
12566 Valley View Street Garden Grove, CA 92845

© Titanium Healthcare® Inc. | All Rights Reserved.

© Titanium Healthcare® Inc. | All Rights Reserved.