Success stories

From homeless shelter to college

When Lead Care Manager, Amy, met ECM member, Dave*, he was homeless, living in a shelter and had no plan for his future. He was also in poor health and every day was a struggle. Amy set him up with a number of programs that helped him rebuild his life and connect with his family and faith. Dave now has his own apartment, sees his PCP regularly and is working towards his college degree. We’ve got your back Dave.

Life is now in focus

Mrs. Johnson* was in need of some new eyeglasses but could not afford a pair from Medi-Cal and, in any case, could not wait weeks for them to arrive. Titanium Lead Care Manager, Isabel, was able to help Mrs. Johnson apply for a program called New Eyes. After securing measurements and a prescription, Isabel was able to submit an application and her new glasses arrived quickly.

“I’m seeing a whole new world!”
– Mrs J.

A stable home for blind, diabetic member

Washington Health Homes member, Mark* is a legally blind diabetic with ambulatory issues. Mark is also in a unique situation as he receives a structured settlement each month (less than $100) that disqualifies him for SSI. When Care Coordinator, Lin, started working with Mark, he was being evicted from his home due to the landlord selling the property. He’d been unable to find other housing he could afford due to rent increases. Mark was, in his own words, “terrified” to go to a homeless shelter because of his health condition. He was not only worried about exacerbating his health issues, but also how vulnerable he would feel at as blind man trying to navigate a homeless shelter.

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At last, something to finally smile about

Leila* has suffered with anxiety and depression for many years and had a history of substance abuse. Her goals were to be eventually drug free, to see a PCP and a dentist. Although Leila wanted to focus on her mental health, she was often overcome with feelings of shame that made it difficult for her to reach out to providers. She’d also had some pretty bad experiences with past PCPs and dental offices and was hesitant to take the next steps. Leila desperately needed to see a dentist but was ashamed to go as so many of her teeth were broken and missing. Prior to the WA Health Home program, she’d been to see a dentist who could not help her but had referred her to an oral surgeon who was unable to fit her in for 1 whole year!

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Emergency housing for mom and kids

ECM member, Julia* reported that she did not feel safe living with the father of her children and that the home was not well kept. She was concerned for both her own safety and that of her children. Julia was unsure what to do but Titanium Housing Navigator, Cynthia was immediately able to help. Together, they submitted an Emergency Housing Voucher application in person. Cynthia is currently waiting to hear back, but Julia feels that she is not alone and was able to set the wheels in motion to get the help she needed.

Helping a homeless Dad with documentation

Miguel* is a father to four children (ages 9, 17, 21, and 22). Miguel has diabetes and had his left foot amputated last year. He doesn’t have permanent housing and has been sharing a room with an unruly roommate. Due to his amputation, he attends numerous medical appointments that have interfered with his work as a freelance mechanic. To make matters worse, Miguel recently misplaced his legal documents, such as his passport and driver’s license required for his employment. The Titanium Housing Navigator was able to step in and help Miguel. They arranged for him to have an appointment with the Mexican Consulate in Visalia, and he was able to recover his passport! He also has an appointment with the DMV to obtain a new driver’s license. Miguel is now able to seek work properly and provide himself with some stability. He’s been looking for a new place to rent and feels more confident that he can seek permanent work.

Medical help at the touch of a button

Rosaline* is a 65-year-old femalelives who live with her son who has a full-time job. One day, while her son was at work, Rosaline had a fall and couldn’t get up from the floor – she was stuck there for several hours. When her son arrived home from work, he found his mother on the floor and took her to the emergency room for observation. When we spoke to Rosaline she expressed an interest in finding a 24/7 medical alert monitor. We did some research and found three reputable companies and thoroughly reviewed each feature with Rosaline. She’s now set-up with Medical Alert and feels safe and protected knowing that medical help will arrive at the touch of a button.